Refund and Returns Policy

Last Updated: 10/30/23

30-Day Return Policy

At Growing Up Ganja, we want you to be completely satisfied with your purchase. Our refund and returns policy allows for returns within 30 days of your purchase. If 30 days have elapsed since your purchase, we regret that we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition as when you received it.
• It should be returned in its original packaging.
• Proof of purchase, such as a receipt, is required for all returns.

Non-Returnable Items

Please note that certain items are non-returnable, including:

• Gift cards
• Membership fees

Partial Refunds

In specific situations, only partial refunds are granted, such as when:

• An item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
• An item is returned more than 30 days after delivery.

Refunds Process

Once your return is received and inspected, we will notify you via email to confirm the receipt of your returned item. Subsequently, we will inform you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or Missing Refunds

If you haven’t received a refund, please follow these steps:

• Double-check your bank account.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank, as there is often some processing time before a refund is posted.

If you’ve completed these steps and have still not received your refund, please reach out to us at Info@growingupganja.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items, unfortunately, cannot be refunded.

Exchanges

We only offer exchanges for items that are defective or damaged. If you need to exchange an item for the same product, please email us at Info@growingupganja.com.

Shipping Returns

You are responsible for the shipping costs associated with returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for an exchanged product to reach you may vary depending on your location.

For any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact us at Info@growingupganja.com. We are here to assist you in any way possible.